Your journey with Norrsken
Step by Step
STEP ONE
Discovery & Vision
Understanding your unique requirements and aspirations.
We begin by exploring your project's specific needs, your aesthetic preferences, and energy-efficiency goals or low-energy standards you’re building to.
Upload your drawings and project images through our smart enquiry forms to streamline the process. We'll discuss our minimum order requirements transparently, as these vary by location and project scope.
STEP TWO
Tailored Solutions
Once we have a full understanding of your project and requirements, we craft solutions to meet your requirements.
We’ll ask you about the nature of the development, the type of windows and doors you need and service requirements - from surveying and technical drawings to installation and lifting equipment coordination.
Our experienced team works collaboratively with homeowners, architects, and site managers to ensure proposals work both on paper and in reality. Design evolution is natural in any project, and we support you through refinements until everything aligns perfectly.
STEP THREE
Partnership Commitment
Dedicated support from order confirmation through completion.
When you're ready to proceed, we become your committed partners with a 10% deposit that initiates our detailed planning process. This ensures every element is confirmed before precision manufacturing begins:
Survey
We'll work with you to determine whether a survey is needed for your project, and if so, recommend the most suitable approach for your specific situation - whether it's a new build, refurbishment, or window replacement.
Finalising the specification
We’ll work together to refine every detail that will make your windows and doors uniquely yours - from colours and finishes to hardware, final dimensions and configurations. We guide you through the choices that matter most to you. This collaborative process ensures everything aligns perfectly with your vision, with timescales depending on the complexity of your requirements and how clear your preferences are from the outset.
Final Approval & Production
We present a comprehensive overview of your complete order for final approval. This thorough review ensures complete confidence before manufacturing begins, giving you peace of mind in your investment while we bring your vision to life with precision and care.
STEP FOUR
Progress Coordination
Coordination with your project timeline.
While your bespoke products are being manufactured, we maintain active coordination with your project schedule. We communicate preparatory requirements, coordinate delivery logistics, and conduct site visits when needed where installation has been purchased to ensure seamless integration with your build program and site team.
STEP FIVE
Expert Installation
Professional fitting with safety and precision as priorities.
Where installation has been purchased, once site preparations are complete, we carry out the installation of your new windows and doors.
Our experienced installation teams operate with meticulous attention to safety, site protection, and precise fitting. Whether working around occupied homes, active construction sites, or complex architectural details, we minimize disruption while ensuring professional results.
Upon completion, we conduct thorough quality checks with you or your site manager, address any final details, and provide comprehensive handover documentation.
STEP SIX
Ongoing Partnership
Long-term support that extends far beyond installation.
Your relationship with Norrsken continues well beyond project completion. Our service engineers and customer care team handle post-installation adjustments, provide ongoing technical support, and serve as your dedicated contact throughout the warranty period.
This commitment to lasting partnership ensures your investment delivers exceptional performance and satisfaction for decades to come.
Service Committment
Quality & Performance
Energy Efficiency
Thermal performance drives everything we do.
Our windows and doors achieve market-leading U-values through intelligent engineering - combining the superior insulation properties of timber with the durability of aluminium cladding.
Every element contributes to efficiency: argon-filled glazing units provide 60% better insulation than air-filled alternatives, while warm-edge spacer bars eliminate thermal bridging.
Advanced sealing systems ensure minimal air leakage, creating windows and doors that significantly reduce energy consumption, help projects achieve incredible blower-door test results, and maintain perfect comfort year-round.
The result? U-values as low as 0.64 W/m2K while supporting your most ambitious architectural visions.
Frames
Timber-aluminium composite windows are the pinnacle of window engineering.
While aluminium alone conducts heat over 1000 times more efficiently than timber (making it a poor insulator), our engineered timber frames provide exceptional thermal insulation. External aluminium cladding protects the timber from the elements while enabling deeper glazing units for enhanced performance, delivering the best of both materials without compromise.
This hybrid approach eliminates the thermal performance limitations of all-aluminium systems while overcoming the maintenance challenges of exposed timber.
Each frame is precision-manufactured to your exact specifications, accommodating complex geometries and custom profiles while maintaining structural integrity and thermal performance.
Available in any RAL colour combination and custom finishes, our frames enhance both traditional and contemporary style buildings without compromising on performance.
Glass
Advanced glazing technology maximises thermal performance while optimising natural light and visual clarity.
Our double and triple-glazed units feature low-emissivity coatings that allow beneficial solar gain while reflecting interior heat back into your spaces.
Triple glazing delivers superior performance for passive house standards and demanding climate conditions, while our high-performance double glazing offers excellent efficiency for most applications. Each configuration uses argon gas filling between panes, significantly reducing heat transfer compared to standard air-filled units.
Warm-edge spacer bars eliminate the thermal bridging common in conventional glazing systems. Made from advanced low-conductivity materials, they maintain optimal glass separation while accommodating thermal expansion and preventing moisture infiltration.
Specialised glass options include acoustic glazing for noise reduction, security glazing for enhanced protection, and decorative options including integrated blinds and pattern glass.
Options
Design freedom extends to every detail.
Our comprehensive customisation capabilities include dual colour finish, custom shapes and designs for unique architectural features, and specialised hardware selections that complement your project’s style.
Opening configurations adapt to any architectural requirement: inward and outward opening windows, sliding systems, bi-fold doors, and tilt & turn windows - all engineered to maintain our thermal performance standards.
Custom glazing bars, decorative glass options, and integrated shading systems provide additional design flexibility.
Advanced features include automation-ready hardware for smart home integration. Our technical team collaborates with you to develop solutions for bespoke features where necessary.
Security
All Norrsken products conform to PAS 24:2016 enhanced security requirements. Multi-point locking systems engage at multiple points around the frame perimeter, providing superior resistance against forced entry while maintaining smooth operation.
High-security glazing options include laminated glass that remains intact when broken, and toughened glass for areas requiring enhanced impact resistance. Advanced locking hardware meets the highest security standards while integrating seamlessly with our aesthetic design options.
Regular security testing ensures our systems meet evolving standards. During testing, products are put through loading tests – 200kg of pressure on windows and 500kg of pressure on doors. Once these tests are passed, the products are put through manual attack.
Rigorous safety standards ensure that your specifications deliver both protection and performance throughout the building's lifecycle.