Expertise
The knowledge and experience within our specialist team is extensive and goes beyond windows and doors. Our Directors are experienced in the construction industry and are always on-hand to provide advice, not only to our staff members but also to our clients, should it be required.
Between them, Norrsken's founders have successfully completed over 10 self-build projects as well as other renovations. They not only understand building regulations, MVHR, air-tightness, the value of insulating the entire envelope, and the need for fresh air combined with warmth, but they also know about SIPS, ICFs and above/below ground and the importance of floor levels. They have an understanding and appreciation of what is involved in new build and refurbishment projects, and this filters down through the Norrsken team.
Where needed we can provide technical advice to our clients, from the point of initial enquiry through to after-sales support.
Our Sales Team are fully trained and do not use pushy sales techniques that are often associated with the window industry. Using their extensive product knowledge, and working collaboratively with our clients, our Sales Team ensures that specific requirements such as technical details, building regulations, design factors, lead-times, environmental considerations and budget are addressed within our proposals. They also liaise closely with the technical and installation departments to ensure that our proposals work in reality on-site.
Our trusted installation partners have been carefully selected based on their own relevant experience and we monitor their workmanship regularly to ensure that it meets our own exacting standards.