Queries about glass can lead to a raft of questions.
 
Is it a defect? 
How can I assess a mark I’m concerned about in my glass? 
What’s acceptable? Does it depend on the size of the glass unit? 
Should there be condensation on the outside of my windows? 

This guide is designed to answer Norrsken customers’ most frequently asked glass-related questions. 

What’s the standard for glass quality, and where can I find out information about standards?

Information in this article is based on, and compliant with, the standards for Product Quality laid out by the Glass & Glazing Federation (GGF). The level of imperfection allowed in glass by the GGF is variable and is discussed in more detail in this article. 

What is the Glass and Glazing federation (GGF)?

The Glass and Glazing Federation (GGF) is the main representative organisation for companies involved in all types of glazing in both commercial and domestic sectors.The federation is government-recognised and shapes legislation that affects the glass and glazing industry - UK Building regulations being the most widely known example. The GGF is a leading authority on standards for glass and glazing throughout the UK.

Glass types - what’s the difference?

Most glass installed within buildings is manufactured from ‘float’ glass. However, often the glass requires additional processing to allow for safety, security, and energy requirements. The primary types of strengthened glass are ‘toughened’ (heat treated) and ‘laminated’ glass.  

Glass can then be coated to provide a specified level of solar control or thermal insulation, screen printed, coated with ceramic frit (fusing ceramic enamel to the glass) or the surface altered, to provide decoration or privacy. These are discussed in more detail below. Norrsken windows come in double or triple glazed models. Each pane of glass can be one of three glass types, with additional coatings or visual characteristics. 

Types of Glass Pane

Float glass​, made by ‘floating’ glass on a bed of molten metal to create a completely even surface. Float glass is generally accepted to be of the highest visual quality. Glass panels can be manufactured between 2 and 25mm thick​, with 4mm as standard​. 

Toughened​ glass is thermally treated glass. It is heated to more than 650*C and cooled very quickly multiple times. It is about 5x stronger than float glass and can withstand heavier loads. When broken, toughened glass shatters into many small pieces rather than leaving large shards in the frame. Toughened glass is used for its strength and safe breakage characteristics.

Laminated glass is made from two panes of annealed (float) glass bonded together with a transparent polymer interlayer, typically of polyvinyl butyral (PVB), which keep the glass layers together even when broken and prevent break-up into shards. It is a type of safety glass: openings that may be used as entrances generally take laminated glass to prevent shattering and easy entry, and it is used in upper-level floor-height openings to ensure containment in the event of breaking. Laminated glass comes in thicknesses of 6.4, 6.8, 8.8, 10.8 and 12.8mm as standard. 

Additional Glass Options

Obscure​ glass is deliberately produced to distort the view through the glass. See our page on Glass Types for more information. 

Low E​ glass - our double and triple glazed units are produced with one or two panes of low-emissivity (Low-E) glass respectively. This heat reflective glass coating is entirely transparent, but reduces heat loss from the building. It allows the warming infra-red rays into your home but reflects back into the room heat that would otherwise be lost to outside. 

Solar Control​ glass has a coating applied to limit the amount of solar gain that the glass produces. This can be provided to reduce overheating on large unshaded areas of predominantly south-facing glazing. 

Tinted glass is made by adding small amounts of metal oxide to the glass composition. This reduces glare and modifies the glass colour without changing the basic properties of the glass.

Image: Obscure glass type options offered by Norrsken

As mentioned above, float, toughened and laminated glass panes are used depending on security and safety requirements. Openings used as entrances or that are high above the external ground surface (for safety reasons), for example, will often contain laminated glass. Low-E coating on one or two panes comes as standard. Obscure, solar control and tinted glass are all bespoke options for each Norrsken customer to decide on. 

Does the type of glass I have affect its optical quality?  

In a word, yes. The optical quality of transparent glass is directly affected by its manufacturing method. 

Float glass generally produces the most even glass surface and the fewest imperfections. Thermal treatment during the toughening process inevitably results in a product of (usually marginally) lower quality than the float glass it is produced from. Some imperfections, covered in more detail below, are considered normal. Visual quality of laminated glass is influenced by the thickness of the glass panes and interlayers. 

What’s normal?

Inherent qualities of toughened glass
Thermal treatment during the production of toughened glass can result in minor imperfections such as bows, roller wave distortion (caused by a reduction in surface flatness, which may cause images reflected in the glass appear to be rippled), a degree of haze, and an effect called anisotropy. 

Says the GGF: ‘Anisotropy is the result of stress patterns in the cross section of the glass becoming visible. These areas of stress produce… coloured zones visible in polarised light, sometimes referred to as ‘leopard spots’. These effects are more noticeable at glancing angles. These are not considered as faults.’

Laminated Glass
Visual quality of laminated glass is influenced by the thickness of the glass panes and interlayers, number of panes, and the lamination process used. Laminated glass used in Norrsken windows is made by a process called folio lamination, which has a negligible effect on the optical quality of the final glass. 

How should you inspect your glass?


Below are seven simple guidelines for inspecting glass. 

  1. Insulated Glass Units (IGUs; the glass in your windows) should always be viewed from the inside at or near right angles to the glass. Inspecting windows from an oblique angle is inherently more likely to display ‘normal’ characteristics of the glass, such as haze, and confuse the observation.
  2. Inspect from at least 3 metres away - imperfections must be visible from this distance.
  3. View the glass in natural daylight and not direct sunlight
  4. There should be no visible moisture on either the inner or outer glass panes
  5. Strong lamps and / or magnifying glasses should not be used
  6. A time limit of 1 minute per m² is allocated for viewing
  7. Focus on the central 80% of the glass (Zone M as discussed below).

What is an acceptable defect? What’s not accepted?

Defects must be visible from the given distance (finding marks at close range and marking them to be visible from further away is not permitted). Obtrusiveness of faults is judged by looking through the glass, not at it. 

Standards for acceptable glass are slightly different for float, toughened and laminated glass - so it’s important to check your unit’s glass type(s) as specified in your Norrsken window schedule. 


Standards for faults in Float glass

What the GGF deems to be an acceptable fault depends on the size of the glass unit and type of fault. ‘Glass is meant to be looked through, not at’, says the GGF. It is not perfect - and the larger the pane, the less perfect it is allowed to be. 

Areas of the glass
The GGF refers to three specific areas of the glass pane:
  • Imperfections within 15mm of the edge - ‘Zone R’ according to the GGF, and an area usually covered by the frame or edge seal - are all acceptable regardless of size or frequency. 
  • Imperfections within 50mm of Zone R - that is, within 65mm of the edge; ‘Zone E’ - are accepted or rejected based on the size of the fault, the size of the glass, and the frequency in which such faults occur. 
  • Imperfections in the remaining centre of the glass - ‘Zone M’ - are accepted or rejected based on the size of the fault, the size of the glass, and the frequency in which such faults occur. 

Image: Areas of a glass pane as defined by the GGF

This is why GGF guidance focusses on the central 80%+ (approximately) of the glass. 
Imperfections in float glass are divided into categories and evaluated as follows: 


At first glance, this looks like an intimidating amount of information. What is it actually telling us? 

  1. Glass quality is judged by looking through the glass, not at it. This is why the obtrusiveness of faults are judged by how frequently they appear in a given area, and how close they are to the middle of the IGU. 
  2. The closer to the central area of the glass, the fewer faults are accepted. All imperfections within 15mm of the edge are considered acceptable, but the central Zone M is subject to much more stringent requirements for visual quality. 
  3. Determine which area of the glass the fault is in first, then attempt to categorise the type of fault - this may need assistance from our aftercare team, as it will not always be obvious. 
  4. Use the table to evaluate the fault. 
  5. An extra allowance is made in the allowable number of discrepancies for triple-glazed IGUs and / or those containing laminated glass. Pay careful attention to this extra permission when counting any imperfections in these units. 
  6. Follow the guidance at the bottom of this article if you believe the fault falls in a rejection category. 

What about marks inside the glass?

IGUs with optical defects (e.g. smears or fingerprints) on the cavity faces - e.g. the inside - of the glass are unacceptable if they are beyond the limits set for stains & residue in the table above. This also applies to any defects within the 50mm edge zone if they are visibly disturbing.

Standards for faults in Toughened glass

Toughened glass is assessed according to the same criteria as basic float glass - so use the table above to assess the perceived fault. However, it’s worth remembering that the toughening process can inherently introduce phenomena like bows, roller wave distortion, haze, and anisotropy. So, when evaluating your toughened glass, remember that multiple images, haze, and ‘leopard spots’ are normal and not faults in the glass. 

Standards for faults in Laminated glass 

Laminated glass panes are evaluated according to float glass criteria, with 25% extra tolerance for the number of faults per laminated pane of glass. This is because the visual quality of the laminated glass may be worse than that of any component pane - so the greater number of laminated glass panes within an IGU, the greater the likely number of defects and the greater the allowance made for imperfections. 

So what should you do if you spot an imperfection? 

Here'a a simple checklist if you think there may be a fault in your glass.
  1. Check the glass type from your Norrsken window schedule. 
  2. Review the guidelines for assessing glass.
  3. Inspect the glass, noting the size, frequency and type of each imperfection visible from the given distance. Take images if necessary.
  4. Compare your findings with the GGF table of critical measures for faults, taking into account any tolerance accorded your IGU type. 
  5. If you believe the fault is not acceptable, get in touch with our Customer Service & Aftercare team on 01202 632777 or email support@norrsken.co.uk, who’ll be able to provide more help, discuss the query and your options. 

You can read more on the GGF website, or read helpful GGF datasheets on glass quality here. 

When is condensation A problem?

Read our helpful guide to condensation types