Following the Government decision to place the UK into National Lockdown from Monday 4th January 2021, we confirm that Norrsken is in the industry sector of construction suppliers and is permitted to continue operating during this time. As such, we remain open throughout this period and are continuing our quotation, ordering and supply process as usual.
Norrsken is monitoring the fast-changing situation around the Coronavirus and are doing everything we can to keep operations running as normally as possible. At the same time, we are taking all the necessary advised precautions to look after our team and customers.
Our European manufacturing means that currently:
- The factories are currently working and delivering where clients are able to accept the goods, which means that we can keep production running and fulfil customer orders.
- Additional healthcare and distancing measures have been implemented.
Most of our core team are working from home and using videoconferencing to discuss client requirements and giving ongoing support. While in-person visits cannot take place, our team have successfully used virtual showroom visits in much the same way to demonstrate our products. Our opening hours remain 8:30am to 5pm Monday to Thursday and 8:30am to 3pm on Fridays. You can reach us on our usual telephone number 01202 632777.
Service visits to resolve product issues are currently suspended. Please do contact us with any queries you might have. Our customer support team will note these issues to be addressed when normal operations resume.
We are continuing to deliver windows and doors to our customers, ensuring that deliveries are operated in a contactless manner. Installation work is also permitted within the government guidelines of the lockdown and so, where our customers remain happy to have activity onsite, these continue to go ahead. All our teams work with distancing measures and COVID precautions in place. Should this situation change at any point, Norrsken will ensure that our customers are kept informed and that any newly required actions are undertaken.
All major trade shows have been cancelled until mid-2021. As soon as trade shows become available again we will update this information and you will be able to see Norrsken windows and doors in various parts of the country as before.
Please keep on contacting us in the normal ways for inquiries/orders and technical support.
We send our best wishes to all.
Your team at Norrsken